Return & Refund Policy

Return & Refund Policy

At ROSVELL, we are committed to providing high-quality products and a premium shopping experience. If you are not completely satisfied with your purchase, you may exercise your right of withdrawal in accordance with applicable European consumer protection laws.

1. Right of Withdrawal

In accordance with European consumer protection legislation, customers have the right to withdraw from their purchase within 14 calendar days from the date of receiving their order, without providing any reason.

To exercise this right, please contact us by email at:

📧 rosvellofficial@gmail.com

2. Return Conditions

To be eligible for a return, items must meet all of the following conditions:

  • Unused and unworn

  • Original tags still attached

  • Hygiene liner (for swimwear and bikinis) intact and not removed

  • Returned in the original packaging

  • Free from stains, odors, damage, or signs of washing

ROSVELL reserves the right to refuse returns that do not comply with these conditions.

3. Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products

  • Made-to-order items

  • Swimwear with the hygiene seal removed

  • Used, washed, or damaged products

Items purchased on sale or during promotions may still be eligible for return unless otherwise stated and where permitted by applicable law.

4. Return Shipping Costs

Unless the product is defective or an incorrect item was received:

  • The customer is responsible for the cost of return shipping.

  • ROSVELL will refund the purchase price of the returned product.

If the return is due to a manufacturing defect or a shipping error, ROSVELL will cover the applicable return shipping costs.

5. Damaged or Defective Products

If you receive a damaged or defective item, you must notify us within 48 hours of delivery.

To help us assess the issue, we may request photographs of the product and packaging.

6. Undelivered or Returned Orders

If an order is returned to ROSVELL because of:

  • An incorrect or incomplete shipping address

  • Repeated unsuccessful delivery attempts

  • Failure to collect the parcel

ROSVELL reserves the right to deduct the shipping and handling costs incurred from the refund amount, where permitted by applicable law.

7. Refund Process

Once your returned item has been received and inspected at our warehouse:

  • Refunds will be processed within 3–7 business days.

  • Refunds will be issued using the original payment method.

Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.

8. Return Address

Returns must only be sent to the return address provided by ROSVELL after your return request has been approved.

Returns sent to unauthorized addresses may be refused or returned to the sender.

Contact

For any questions regarding returns or refunds, please contact us:

📧 rosvellofficial@gmail.com

Estimated response time: 24–48 business hours.